Privacy
At Canary, we care about your glow and your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using canaryskin.com (the "Site") or placing an order, you agree to the practices described below.
Who we are
Canary ("we," "us," or "our") operates canaryskin.com. If you have any questions about this policy or your data, reach us anytime at info@canaryskin.com.
Information we collect
When you shop with us, sign up for our newsletter, or contact us, we may collect:
- Information you give us: name, email address, shipping and billing address, phone number, and payment details.
- Order information: the products you buy, order history, and communications with our team.
- Information collected automatically: your IP address, browser type, device information, pages viewed, and how you interact with the Site. We collect this through cookies and similar technologies (see the Cookies section below).
We do not store your full payment card details. Payments are processed securely through Shopify and its payment partners.
How we use your information
We use your information to:
- Process and ship your orders and send order confirmations and tracking updates.
- Provide customer support and respond to your questions.
- Send you marketing emails and offers (only if you've opted in — you can unsubscribe anytime).
- Improve the Site, our products, and your shopping experience.
- Detect and prevent fraud and keep the Site secure.
- Meet our legal and regulatory obligations.
Cookies and tracking
We use cookies and similar technologies to keep your cart working, remember your preferences, understand how the Site is used, and support our marketing. You can control or disable cookies through your browser settings, though some features of the Site may not work properly without them.
How we share your information
We're not in the business of selling your personal information. We share it only with trusted partners who help us run our business, including:
- Shopify, which powers our store and checkout.
- Payment processors, to handle transactions securely.
- Shipping and fulfillment providers, to deliver your orders.
- Email and marketing platforms, to send communications you've signed up for.
- Analytics providers, to understand and improve Site performance.
We may also disclose information when required by law, to enforce our terms, or to protect the rights, safety, and property of Canary, our customers, or others.
Your choices and rights
You have the right to:
- Access, correct, or request deletion of your personal information.
- Opt out of marketing emails at any time via the "unsubscribe" link or by emailing us.
- Request a copy of the data we hold about you.
Depending on where you live (for example, California or the EU/UK), you may have additional rights under laws such as the CCPA or GDPR. To exercise any of these, email us at hello@canaryskin.com and we'll respond within the timeframe required by law.
Data retention
We keep your information only as long as needed to fulfill the purposes described here — including order processing, legal, accounting, and reporting requirements — after which it is securely deleted or anonymized.
Data security
We use industry-standard safeguards to protect your information. That said, no method of transmission over the internet is 100% secure, so we can't guarantee absolute security.
Children's privacy
Our Site and products are intended for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with their information, please contact us and we'll delete it.
Third-party links
Our Site may link to other websites we don't operate. We're not responsible for their privacy practices, so we encourage you to read their policies before sharing any information.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Effective date" above and, where appropriate, notify you. Your continued use of the Site after changes means you accept the updated policy.
Contact us
Questions, requests, or concerns about your privacy? We're here to help:
Email: info@canaryskin.com