Returns & Refund
Shipping
Good things come to those who glow. Here's everything you need to know about getting your Canary goodies from us to you.
Free shipping over $40
Spend $40 or more and shipping's on us — anywhere in the US.
Processing time
We pack your order with care within 1–2 business days (Monday–Friday, excluding holidays). You'll get a confirmation email the moment it's on its way, tracking number included.
Orders placed on weekends or holidays are processed the next business day.
Delivery estimates
Once your order ships, here's roughly how long it'll take to land on your doorstep:
- Standard (US): 3–7 business days
- Expedited (US): 2–3 business days
- Priority (US): 1–2 business days
Delivery times are estimates and can vary during sale periods, holidays, or due to carrier delays outside our control.
Order tracking
As soon as your order ships, we'll email you a tracking link so you can follow every step of the journey. If you haven't received tracking within 3 business days of ordering, check your spam folder — then reach out to us at info@canaryskin.com and we'll sort it out.
International shipping
We currently ship within the United States only, but we're working on bringing that golden-hour glow worldwide. Sign up for our newsletter to be the first to know when we land in your country.
Wrong or incomplete address
Please double-check your shipping address at checkout. We're not able to reroute or refund orders shipped to an address entered incorrectly, so give it one last look before you hit "place order."
Lost, stolen, or damaged packages
If your order arrives damaged, email us at info@canaryskin.com within 7 days with a photo and we'll make it right. For packages marked delivered but missing, please contact the carrier first, then let us know and we'll help however we can.
Questions?
We're here for you. Reach out anytime at info@canaryskin.com and a real human from the flock will get back to you within 1–2 business days.